Onboarding

• What type of account can I open

• What documents are required to open an account

• What are the eligibility requirements to open an account

• How do I know if my account is approved

• How do I open an account

Account Management

• Description of dormant account

• How do I update my account opening information

• Description of risk tolerance assessment

• Description of exposure limit

Deposits & Withdrawals

• What cryptocurrencies can I receive and send

• How do I deposit cryptocurrencies

• How do I add an address to my whitelist

• How do I withdraw cryptocurrencies

Trading

• What are the trading hours and trading rules for cryptocurrencies?

• When can I sell the cryptocurrency I bought? Is there any limit on how frequently I can engage in intraday trading?

• Can I use margin to trade cryptocurrencies

• Can I short sell cryptocurrencies

• What type of order can I place

• What time in force is available when placing an order

• What cryptocurrency pairs can I trade on PantherTrade

• What are the minimum and maximum quantities of cryptocurrency I can trade?

• What is the maximum position size I can hold for cryptocurrency

• Are there price protection mechanisms for crypto trading

• What is the minimum quantity change I can make to a crypto trading order

• What is the minimum price change I can make to a crypto trading order

• Arrangement for delay or failure of trading system

• What is the market volatility control mechanism (VCM)? How is the spread ratio set?

Fees & Statements

• How are crypto trading fees charged

• How are crypto withdrawal fees charged?

• Where can I view my statements

• Should I pay taxes for crypto trading

Account Security

• Trading Password FAQ

Announcement

• Cancun Upgrade of the Ethereum network

• Panthertrade (Hong Kong) Limited Obtains VATP License Approval from the SFC

Others

• What should I do if I have problems