How can we help?

Onboarding

• What type of account can I open
• How do I open an account
• What documents are required to open an account
• What are the eligibility requirements to open an account

Account Management

• Description of dormant account
• How do I update my account opening information
• Description of risk tolerance assessment
• Description of exposure limit

Deposits & Withdrawals

• What cryptocurrencies can I receive and send
• How do I deposit cryptocurrencies
• How do I add an address to my whitelist
• How do I withdraw cryptocurrencies

Trading

• What are the trading hours and trading rules for cryptocurrencies?
• When can I sell the cryptocurrency I bought? Is there any limit on how frequently I can engage in intraday trading?
• Can I use margin to trade cryptocurrencies
• Can I short sell cryptocurrencies

Fees & Statements

• How are crypto trading fees charged
• How are crypto withdrawal fees charged?
• Where can I view my statements
• Should I pay taxes for crypto trading

Account Security

• Trading Password FAQ

Policy & Disclosure

• PantherTrade Token Admission Rules
• PantherTrade Client Agreement
• PantherTrade Disclaimer
• PantherTrade Privacy Policy Statement

Announcement

• Cancun Upgrade of the Ethereum network

Others

• What should I do if I have problems